Privacy Policy – 69jl Casino

01 Introduction

69jl Casino ("69jl," "we," "us," or "our") operates the online gaming platform accessible at https://69jl.club. As a platform serving Filipino players, 69jl is committed to protecting the personal information of every user in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal data collected through the 69jl website, account registration process, customer support interactions, payment transactions, and any other touchpoint between you and the 69jl platform. It does not apply to third-party websites or services that may be linked from the platform.

For the purposes of this Policy, "personal data" means any information that identifies or could reasonably be used to identify you as an individual, whether directly or in combination with other information held by 69jl.

02 Personal Data We Collect

Depending on how you interact with the 69jl platform, we may collect the following categories of personal data:

• Identity Data: Full name, date of birth, government-issued ID number, nationality, and a copy of your identification document (required for age and identity verification).
• Contact Data: Email address, mobile phone number, and residential address (city, province, region within the Philippines).
• Account Data: Username, encrypted password, account preferences, communication preferences, and account activity history.
• Financial Data: GCash account reference, PayMaya / Maya account reference, bank account details (for withdrawal processing), transaction history, deposit and withdrawal records, and balance information. We do not store full payment credentials — these are handled by our payment processing partners.
• Gaming Data: Game history, wager amounts, win/loss records, session duration, and responsible gaming tool usage (deposit limits, self-exclusion status, cooling-off periods).
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, time zone, and session identifiers.
• Usage Data: Pages visited, features used, click patterns, search queries within the platform, and referral source.
• Communications Data: Records of your interactions with 69jl customer support, including live chat transcripts and support ticket history.

03 How We Collect Your Data

69jl collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the 69jl platform, through cookies, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from document verification service providers; fraud and risk signals from payment processors; and, where applicable, information from regulatory bodies for compliance purposes.

04 How We Use Your Personal Data

69jl uses the personal data we collect for the following purposes:

• To create, verify, and manage your 69jl account.
• To process deposits, withdrawals, and other financial transactions in Philippine Peso.
• To verify your age (21+) and identity in compliance with PAGCOR regulations and Philippine law.
• To provide customer support and respond to your enquiries.
• To personalise your gaming experience and deliver relevant promotions.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity.
• To enforce our Terms & Conditions and Responsible Gaming Policy.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• To analyse platform usage and improve our products and services.
• To send you service-related communications (account notices, security alerts, policy updates).
• To send you marketing communications about 69jl promotions, where you have consented to receive them.

05 Legal Basis for Processing

Under the Data Privacy Act of 2012, 69jl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including PAGCOR licensing requirements, AML obligations, and KYC verification.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

06 Data Sharing & Disclosure

69jl does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya / Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification services used to confirm your identity and age.
• Game software providers: Licensed game suppliers whose software powers the games available on the 69jl platform. These providers may receive limited technical data necessary to deliver game functionality.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies, where disclosure is required by law or regulation.
• IT and security service providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on our behalf under strict data processing agreements.

All third parties with whom 69jl shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific service they provide to 69jl.

07 Data Retention

69jl retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulation. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data collected via cookies and server logs is retained for up to twelve (12) months.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 69jl will securely delete or anonymise it.

08 Data Security

69jl implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 69jl platform.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial identifiers.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to data breaches.

09 Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 69jl:

• Right to be informed: The right to know what personal data 69jl collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data 69jl holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the 69jl Data Privacy team via live chat or by email at support@69jl.club. We will respond to verified requests within thirty (30) days.

10 Cookies & Tracking Technologies

The 69jl platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyse platform usage. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about how users interact with the platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content within the 69jl platform, based on your activity and preferences. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 69jl platform. Your consent to non-essential cookies is requested when you first access the platform and can be updated at any time via your account settings.

11 Minors & Age Verification

As part of our registration and KYC process, 69jl collects date of birth information and may request government-issued identification to verify that all users meet the minimum age requirement. This is a mandatory step and is carried out in compliance with PAGCOR regulations governing online gaming in the Philippines.

If you believe that a minor has registered on the 69jl platform, please notify us immediately at support@69jl.club so that we can investigate and take appropriate action without delay.

12 Changes to This Privacy Policy

69jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via the email address associated with their account or via a prominent notice on the platform.

The updated Policy will display a revised "Last Updated" date at the top of this page. Your continued use of the 69jl platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your data.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 69jl handles your personal data, please reach out to our Data Privacy team through any of the following channels:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe that 69jl has not handled your personal data in accordance with the Data Privacy Act of 2012. Details on how to file a complaint are available on the NPC's official government website.